Refund Policy.

1General Policy

Once a subscription or membership is purchased, there will be no refunds except in the exceptional cases described below. Sparkles Notify is a digital service, and by nature of how our services are delivered, we maintain a strict no-refund policy outside of these limited exceptions.

2Exceptional Cases Where Refunds May Be Considered

Refunds will only be considered in the following situations:

• Unauthorized Charges: If you believe you have been charged incorrectly or without authorization, you must provide valid proof of the error or unauthorized transaction.
• Technical Errors: If there is a proven technical issue on our end that resulted in an incorrect charge.

All refund requests must be submitted with supporting evidence to support@sparklesnotify.com for review. Approval is at the discretion of Sparkles Notify.

3Change of Mind or Forgetting to Cancel

No refunds will be granted if you forget to cancel your subscription before the renewal date, or simply change your mind after subscribing. Members are fully responsible for managing their own subscription and payment method, including tracking renewal dates.

4Digital Access Clause

Sparkles Notify is a digital service. Once you have been granted access to any part of your subscription — including but not limited to links, monitors, exclusive information, channels, tools, or alerts — the service is considered delivered and used, and is therefore non-refundable under this policy and applicable digital goods regulations.

5Concert Bypass & Checkout Links

• Free concert bypass or checkout links do not guarantee that you will secure a ticket. These services are provided on a first-come, first-served (FCFS) basis or with limited slots, managed by the admin team.
• If you successfully secure a ticket through a bypass or checkout link, you are responsible for paying the full retail price of that ticket.
• Not all events will have free links available; some may offer bypass links with a charge per link, or a fee set by the admin depending on the situation.
• If additional checkout or bypass links are needed beyond your standard allocation, additional charges will apply, calculated per ticket (checkout link) or per bypass link. Charges vary by concert and will be disclosed before the deal is confirmed.
• Once a paid bypass/checkout link deal is confirmed, there will be no refunds or cancellations, and all payments must be settled after the release.

6Sparkles Infinite Add-On

• The Sparkles Infinite add-on subscription may be cancelled at any time.
• No refunds will be provided for partial months if the Sparkles Infinite subscription is cancelled before the end of the billing cycle.
• If your core Sparkles Notify membership is cancelled or expires, your Sparkles Infinite access will be automatically deactivated at the end of the current billing cycle — this deactivation itself does not entitle you to a refund for the remaining period.

7Burner Accounts

We do not accept burner accounts (newly created or temporary Discord accounts) for Sparkles Notify membership. If we determine that a member used a burner account to join, we reserve the right to disallow or remove their membership. In such cases, a refund will be issued, but a 10% handling fee will be deducted from the original payment amount.

8Banned Members & Confidentiality Breaches

Members who are banned from Sparkles Notify due to leaking confidential information or otherwise violating the confidentiality clause in our Terms & Conditions are not eligible for a refund, regardless of remaining subscription time. This includes any breach of trust that undermines the integrity of the group.

9Chargebacks & Payment Disputes

If a member initiates a chargeback or payment dispute without first contacting us, or without valid grounds, Sparkles Notify reserves the right to:

• Permanently terminate the member's access without notice;
• Blacklist the member from all future services;
• Take appropriate legal or platform action to recover any losses or damages caused;
• In cases of severe misconduct, expose the member's identity publicly if deemed necessary to protect the integrity of the group and its members.

We strongly encourage members to contact support@sparklesnotify.com first to resolve any billing concerns before filing a chargeback or dispute.

10Administrative & Handling Fee

For any refund that is approved and granted under this policy, a 10% administrative and handling fee will be deducted from the original payment amount before the refund is issued.

11How to Request a Cancellation or Refund

If you wish to cancel your membership or request a refund under the exceptional cases described above, you must contact us before your next renewal date or before payment is charged, via:

• Email: support@sparklesnotify.com
• Contacting the group admin directly
• Our Contact Us page

Once a payment has been processed, it is considered final and non-refundable outside of the exceptions listed in this policy. Members are responsible for managing their own subscription and ensuring timely cancellation if they no longer wish to continue.

12Non-Transferability

Memberships are non-transferable. Each subscription is valid only for the original purchaser and cannot be transferred to another individual, so refund or credit requests based on a change of intended user will not be accepted.

13Changes to This Policy

Sparkles Notify reserves the right to modify this Refund Policy at any time. Continued participation in the group or continued subscription implies acceptance of the updated policy.

14Governing Law

This Refund Policy shall be governed by and interpreted in accordance with the laws of Malaysia, consistent with the governing law clause in our Terms & Conditions. Any disputes relating to this Refund Policy will be subject to the exclusive jurisdiction of the Malaysian courts.

15Contact Us

• Email: support@sparklesnotify.com
• Company Registered Name: Sparkles Notify Services
• Business Registration Number: 202403332446 (SA0627033-W)