Privacy Policy.

1Who We Are

Sparkles Notify is a reselling and collecting community providing monitors, release information, checkout links, and in-house tools for categories including sneakers, concert tickets, Pokémon, Pop Mart, trading cards, collectibles, and more.

• Company Registered Name: Sparkles Notify Services
• Business Registration Number: 202403332446 (SA0627033-W)
• Contact Email: support@sparklesnotify.com

We are based in Malaysia, and this Privacy Policy is governed by the laws of Malaysia, consistent with the governing law clause in our Terms & Conditions.

2Information We Collect

In the course of providing our membership and services, we may collect:

• Account & Identity Information: your name, email address, and region, as disclosed in our Terms & Conditions in connection with subscription payments.
• Discord Account Information: your Discord username/account, since membership access, community participation, and support are provided through Discord.
• Payment Information: subscription payments are processed through third-party payment processors. We do not directly store full payment card details; payment providers handle and secure this information under their own privacy and security policies.
• Communications: messages, support requests, or content you send to us directly (e.g., via email or Discord) for account or membership-related purposes.
• Usage Information: general information about how you interact with our website, which may be collected automatically through standard website analytics tools or cookies.
• Approximate Location: an approximate city, region, and country derived from your IP address, used only in aggregate visit statistics and never to identify you personally.

We do not knowingly collect more personal information than is necessary to provide membership access, process payments, and deliver support.

3How We Use Your Information

We use the information we collect to:

• Create, manage, and renew your Sparkles Notify membership and Sparkles Infinite add-on (where applicable);
• Process subscription payments and renewals;
• Verify eligibility (e.g., confirming a member is not using a prohibited burner account);
• Provide access to monitors, release information, checkout/bypass links, in-house tools, and community channels;
• Respond to support requests and communicate important updates about your membership;
• Investigate suspected breaches of our Terms & Conditions (e.g., confidentiality breaches, chargebacks, or misuse);
• Maintain the security and integrity of our community and services;
• Comply with applicable legal obligations.

We do not sell your personal information to third parties.

4How We Share Information

We may share your information only in the following circumstances:

• Service Providers: with payment processors, Discord, and other service providers who help us operate our services, solely to the extent necessary for them to perform their function.
• Legal Requirements: where required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of Sparkles Notify, our members, or the public.
• Misconduct Cases: in cases of severe misconduct (such as unauthorized chargebacks or confidentiality breaches), we reserve the right to disclose relevant information, including a member's identity, where necessary to protect the integrity of the group and its members.
• Business Changes: in the event of a merger, acquisition, or transfer of assets, information may be transferred as part of that transaction, subject to this Privacy Policy or a comparable one.

We do not share your personal information with third parties for their own independent marketing purposes.

5Confidentiality Within the Community

Any personal information shared within Sparkles Notify by members (including in group discussions or channels) must be treated as confidential. Members are prohibited from sharing information from Sparkles Notify outside the group, including personal details of other members. Breach of this confidentiality may result in removal from the group.

6Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active membership and provide services;
• Comply with legal, tax, accounting, or regulatory requirements;
• Resolve disputes, enforce our Terms & Conditions, or investigate suspected violations.

If your membership is terminated or cancelled, we may retain certain information for a reasonable period afterward for record-keeping, dispute resolution, or fraud-prevention purposes.

7Data Security

We maintain reasonable administrative and technical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to our legitimate business, legal, or contractual retention needs;
• Withdraw consent where processing is based on consent (e.g., by cancelling your membership).

To exercise any of these rights, please contact us at support@sparklesnotify.com.

9Children's Privacy / Minors

Membership is open to individuals of any age; however, members under 18 years old must have parental consent before purchasing a subscription or membership. We do not knowingly collect personal information from children without appropriate parental consent.

10Cookies & Website Analytics

Our website may use cookies or similar technologies to support basic functionality and to understand general usage patterns. You can usually control cookie preferences through your browser settings.

11Third-Party Links

Our website and community may contain links to third-party platforms (e.g., Discord, Instagram, X/Twitter, Rednote, payment processors, or monitored retailer websites). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

12Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Continued use of our website or continued membership after changes are posted constitutes acceptance of the updated Privacy Policy.

13Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes relating to this Privacy Policy will be subject to the exclusive jurisdiction of the Malaysian courts.

14Contact Us

• Email: support@sparklesnotify.com
• Company Registered Name: Sparkles Notify Services
• Business Registration Number: 202403332446 (SA0627033-W)